RULES AND REGULATIONS

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MEMBERS POLICY

Mercury maintains and enforces Membership Rules to make sure that using our gyms is as safe and enjoyable experience as we can make it for all of our members. We may amend these rules from time to time, and have done so recently to reflect our new processes and procedures around our Health & Safety Commitment.

As a “Member of The Gym”, you agree that you will:
  • Clean equipment with the sanitizer spray and paper towels provided when you have finished using it.
  • Replace equipment back onto the racks after you have finished with it and after you have cleaned it.
  • Use the cleaning products, including hand sanitizer as provided.
  • Wash your hands regularly with soap and water whilst in The Gym.
  • Carry and use a sweat towel for personal use only and not to wipe equipment. Please use the dedicated cleaning stations for wiping down equipment after you have used it.
  • If you are unwell, symptomatic or have tested positive for coronavirus, do not attend the gym. You must follow government regulation on isolating for a minimum period of time, and only return after this minimum period if you are feeling well again.
  • Use your unique Personal Identification card every time you enter and exit The Gym.
  • Make sure to have your membership card with you each time you come to the club.
  • Complete your online induction if you are a wheelchair user or are under 18 years old.
  • Strongly consider completing the online induction, particularly if you are a first-time gym user, before using the gym for the first time as you are then more likely to achieve your goals (you can find this in the members area online).
  • Not take bags onto the gym floor.
  • Not drop or throw weights down on the floor anywhere in the gym.
  • Not leave your belongings in a locker when you are not on the premises (we regularly remove items left in lockers by clipping the padlock and donate it to charity).
  • Use a locker to store your belongings when you are exercising. Use of a padlock is strongly advised.
  • Not take photographs or videos on the premises or post remarks or imagery to the internet that could identify another Member or a Member of Staff.
  • Wear suitable clothing and footwear when exercising (denim, bare feet, flip-flops, boots or a bare torso are amongst the range of clothing choices that is unsuitable). Any member not wearing suitable attire may be asked to leave the gym at the discretion of the local management team.
  • Use the gym facilities and equipment in a proper manner and not in a way that might cause harm to yourself or others (just ask a member of staff if you are unsure).
  • Not engage in any exercise activity that may be potentially harmful to you or others (this includes contact sports such as martial arts and boxing unless this is with one of our Personal Trainers).
  • Not use, block or interfere with fire, emergency or disabled access doors or alarms (except in a genuine emergency).
  • Do not tamper with fire extinguishers.
  • Not behave in an aggressive, abusive, intimidating, anti-social or threatening manner or in a way that might cause distress to staff or Members.
  • Not discriminate, harass, or engage in unwanted physical or verbal contact with another member or member of staff.
  • Keep your face as visible as possible when using the entrance pods (face coverings are acceptable as per the government guidelines for Covid-19) and on the gym floor (for example not wearing a helmet, baseball cap or hoody).
  • Not conduct any Personal Training business with other Members.
  • Use any parking facilities provided in accordance with the rules that the parking provider posts and may change from time to time (if you get a parking ticket, we are not liable).
  • Put your litter in the correct bin, let’s recycle where possible.
  • Not use the gym whilst under the influence of alcohol, narcotics, tranquilizers or make use of any other medical substance which may affect your ability to exercise safely on our premises. The Gym reserves the right to remove you from the premises if it reasonably believes you are unfit to use the facilities.
  • Not engage in any type of criminal behavior whilst on our premises.
  • Not sleep in our premises.
  • Not cause damage to the premises, our or another Member's property.
  • Not misuse the vending machines.
  • Not force entry to locked doors.
  • Not eat on the gym floor.
  • Leave the premises before closing time (where the gym does not operate 24/7).
  • Wear a face covering when entering & exiting The Gym, as well as when you are in the changing rooms and communal areas.
  • Use The Gym's queue system to enter the gym, and not push in front of anyone if there is a queue.

EMERGENCY

  • In case of emergency, contact a gym employee immediately during staffed hours. The Staff Person will help contact the authorities when it is deemed necessary and provide emergency care if needed.
  • In case of fire or alarm, always use caution and safely leave the building.
  • Any activity or exercise resulting in pain, faintness, dizziness, or shortness of breath should be stopped immediately.

VIOLATION OF RULES

If any member violates any of the policies, mercury club management have the right to revoke memberships.

A violation may also cause to terminate the membership according to the terms of the membership agreement.

MEMBERSHIP POLICY

RIGHT TO CANCELATION

You may cancel this contract without a penalty or further obligations within three (3) days from the agreement date.

UPGRADING MEMBERSHIP

A member may upgrade his or her membership within seven (7) days from the agreement date. Member will be responsible of any additional fees with such upgrade.

TRANSFER OF MEMBERSHIP

Memberships may not be transferred nor refundable.

PRICING

Mercury Club management reserves the right to adjust the membership fees.

TRAINING SESSIONS

Sessions only to be used during the term of membership. Mercury Club reserves the right to deduct any scheduled session if cancelation was not received by twenty-four (24) hours prior to the session. All sales of packages are final and non-refundable. Settlement for personal training sessions should be on or before the date of the session.

EXPIRY DATE

The Expiration policy requires completion of all personal training sessions within the time period given to each type of package from the date of the contract. All personal training sessions are void after this time period.